Hi Team, useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Lord that was bloody annoying ! Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. For more information, please see our Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Reconnect the mouse. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Disable hardware acceleration of the display adapter on the computer Solution 6. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Yes No AM ambercalm Replied on October 4, 2016 Change), You are commenting using your Facebook account. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. See Software Compare Both. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Ive tried every driver, policy changes, and display setting changes. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Interesting. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Therefore, your recommendation of "Cant you just use VNC or something similar?" Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. can you use VNC? I even got suggested to get a new mouse. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. In Word this was particularly annoying when trying to type and manipulate text. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Mouse Lagging and Beeping Sound If not, its a quick learning curve. I only can click the "(Console) - Connected" session. Your daily dose of tech news, in brief. ", which is completely unrelated to Splashtop's issue. After a second, your iPad will be screen mirrored onto your computer. However, if you'd like a free alternative, we have mentioned one in the article itself. 4. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. here it is how to use remote desktop mobile application to control a computer. "Exchange isn't receiving emails" can you use kerio to see if that receives email? 3) After selecting language, press Shift + F10 to open Command Prompt. I decided to let MS install the 22H2 build. THANK YOU! Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. And what are the pros and cons vs cloud based. Adjust your cursor speed, mouse wheel settings, and scroll line options. Limitations of the "Lock keyboard and mouse" feature Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. If the above methods dont work, wait for the device battery to drain naturally. That would be the only reason I can think of for someone to say that. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Copyright 2023 Splashtop Inc. All rights reserved. I'm excited to be here, and hope to be able to contribute. The Current Sessions list shows you currently running sessions under your account. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Supports Windows, Mac, and Chromebook. @phlyx This is a common problem is being solved. Say hello to your cursor when editing text again! Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. is a KNOWN ISSUE?Gregg. Now, reboot your system. Copyright 2023 Splashtop Inc. All rights reserved. By continuing to use this site, you agree to our cookie policy. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. and was challenged. (LogOut/ The office display fills the monitor, so users wont see anything from the home computer/laptop. This is indeed helpful, thank you so much. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Any quicker keyboard shortcuts? Remote Mouse Free offers users excellent functionality free of cost. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Why? thank you !!!! It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Step 3. still the cursor is not visible on the remote computer which i have remoted in to, please help. We all make mistakes like YOU did. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool Operating system not responding. or I've also had a blue remote screen, but can see the mouse moving. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. For those utilizing a Windows 7 OS, users must install any additional printer drivers. GoToMyPC. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. I can feel the pain you were in and really glad I was able to help you fix it! I found this post while researching how other people have fixed the problem. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Request permission to connect to the user's computer. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! OMG!!! Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Follow the prompts to update the driver if prompted. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. 1=on, 0=off. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. thanks! Did you seriously think I was unaware that other remote support tools exist? After LastPass's breaches, my boss is looking into trying an on-prem password manager. done in the video is exactly as described. Its possible to use Splashtop and RDP together, but as you While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" thanks for leaving the comment. Have you installed the latest streamer and application? Thankfully the fix is a pretty simple one. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. No. Copyright 2023 Splashtop Inc. All rights reserved. This also works for the issue of a black box around the mouse pointer in Remote Desktop. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Gregg, sorry to hear the issues. perfectly!Why didnt Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1.

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