Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Tasks to include in a Customer Care job description . As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Our people are our greatest assets at Alight Solutions because People Matter! Every colleague shapes how Alight can become better, stronger and brighter together. The mission of our customer care teams exemplifies the need for humanunderstanding. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. We reward continuous improvement and encourage you to own your own development. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. This position supports Alight s benefits administration and HR BPO platform businesses. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. They answer inquiries by phone, e-mail, web chat, or social media. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Join our team. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Customer Service / Guest Services, Part-Time By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Alight is committed to the continued development of our colleagues. Stay updated on our new opportunitiesJoin our. As a Customer Care Representative, you will report to a Customer Care Team Leader Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . You will Visit the company website to obtain information on the company and review the job description prior to your interview. Our story starts with a simple universal truth: Every business is a people business. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business then the employee has changed 1 company and 1 job. At Alight, we are reimagining how people and organizations thrive. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. All Rights Reserved. Because transformation takes a workforce. At Alight, we connect passion with purpose. The estimated base pay is $36,558 per year. * High School Diploma or equivalent is required, bachelor's degree a plus Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. This is a 6 months project and we offer Full Time Shifts (Rotating). #beAlight Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Must be able to work a flexible schedule based upon high call volume needs. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. If so, you've come to the right place. It's why we're so driven to connect passion with purpose. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Disabled Person, Inc. Please note that all salary figures . Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Our story. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Customer Care Representative - with Growth Opportunities at Alight today! Their job is to help ensure customer satisfaction. Its a permanent virtual customer care representative Job. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Alight is committed to a diverse workforce and is an affirmative action employer. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Check out our open opportunities below. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Benefits start on your first day of employment, Programs & activities that give back to our. Bilingual (English/Spanish) Customer Care Rep - Virtual. * PEOPLE MATTER is one of our company s core values. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Join our team. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Lensa, Inc. - Lensa is a job search engine. Si es as, entonces ReedGroup es para ti! We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Meet Alight Customer Care Watch on Why Alight? Take the first step today by joining our talent community. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Type: Full Time At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Excellent communication & collaboration skills with strong ability to empathize with customers We combine data-driven . * Use productivity and quality data & metrics to achieve superior customer service results This job is no longer accepting applications. Are you interested in helping us shape the future of work and life for organizations, people and their families? Disabled Person, Inc. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . I was responsible for keeping up to date with daily schedules and routines and managed all of . Our people are our greatest assets at Alight Solutions because People Matter! New York Equal Pay for Equal Work Act Statement. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. View Job description, benefits and responsibilities. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. On average, Willa Davie works for one . You will be notified during the hiring process which checks are required by the position. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. We are brave in spirit, act decisively, learn quickly and get it done. Customer Care Representative Human Resources. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Alight Easy 1-Click Apply. Must be able to work a flexible schedule based upon high call volume needs. $50K-$69K Per Year (Glassdoor est.) We are forthright and genuine when we speak.

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