What's Wisecars' cancellation policy? Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Powered by. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Amendments can only be made up to 48 hours before the pick-up time. Wisecars will process your cancellation refunds in 7 days. Special price and hope that it will be the same at location. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Please make sure you return the vehicle to the same rental company from which you collected it. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Your voucher will clearly state the address of your vehicle supplier. My trip to NZ had to be cancelled due to the cyclone that hit the area. Replies to negative reviews in < 24 hours. He explained to me patiently and clearly. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Please note, under no circumstances is the fuel included in the rental price. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. All related documentation must be kept if an insurance claim is submitted. they are untrustworthy. All bookings include free cancellation up to 48 hours before the pick up time. Read more from https://www.wisecars.com/en-us/reviews. Only when all documents are present and severe negligence can be excluded, a refund will be processed. It is one of the scummiest business models I have ever seen. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Only persons listed as drivers on the Car Rental Agreement can drive the car. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. All rights reserved. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. 2023 Trustpilot, Inc. All rights reserved. Verification can help ensure real people write reviews about real companies. Garantljuk, hogy minden rtkels vals. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Please note, we only delete personal data on the request of the individual. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. It was very easy to make reservation and booked a rental car in a few minutes. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Minimum age requirements on larger cars may also be higher at some locations. In that case, please contact your bank for additional details. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. @ Vicpak. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL %title% %offer% Tbb. It is entirely up to the Car Rental Company whether they decide to do so or not. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. They may be needed if you wish to make a claim. Your contract for car rental will be between you and the Car Rental Company. We used in October 2022. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Please note, we only delete personal data on the request of the individual. There might be differences based on offers. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Cancellation Protection can be purchased only at the time of booking and is not refundable. Free cancellation up to 48hrs before trip. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Access to and use of these images is restricted by terms and conditions of a separate license agreement. All rights reserved. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Please note that all additional drivers must also show a valid driving licence at pick-up. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Even a basic insurance. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Wisecars is an independent travel broker who does not represent any particular car rental company. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. This one doesn't really need an explanation. 21 helpful votes. Minimum age requirements on larger cars may also be higher at some locations. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars will inform the complaint submitter on how to proceed if needed. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. What's Wisecars' cancellation policy? It might take your bank extra time to settle the amount. I had questions about requirements of car insurance. Wisecars does not store credit card details. You can also find this information in the pick-up and drop-off details. Your browser settings can be set to inform you before receiving a Cookie. The Car Rental Company must give its consent to repairs and replacements. Trustpilot is assessing this review in accordance with our flagging process. She was very kind and helpful! Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Just scroll down to the bottom of this page and create a support ticket. If not, you will need to purchase the cover at the car rental company counter. All this experience and expertise is aimed to ensure you get the best experience. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. We use dedicated people and clever technology to safeguard our platform. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. You will find the telephone number in the Car Rental Agreement. Email Protect your account with two-step authentication I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Never ever use Wisecars. Click on Menu "Subscriptions". Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. There might be differences based on offers. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). I had rented cars for myself and others through Wisecars many times. Wisecars will not sell or rent any personally identifiable information. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. However, please keep in mind that any changes that you make to your booking will probably change the rental price. All bookings include free cancellation up to 48 hours before the pick-up time. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements.