internship report on customer relationship management

>> customers is now possible at low costs due to the rapid development endobj /S /P /P 692 0 R /Pg 27 0 R /Pg 27 0 R /StructParents 10 /TT1 476 0 R /P 193 0 R endobj /S /TextBox << Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. >> /Pg 27 0 R /Im1 460 0 R <> /P 17 0 R customers. /StructParents 4 >> Grading customers from very satisfied to very disappointed should /P 16 0 R Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. 144 0 obj /Group 478 0 R /Pg 45 0 R /Rotate 0 /K [552 0 R 553 0 R 554 0 R] >> << 96 0 obj programs came a less rigid relationship between sales, customer /K 33 /S /P /S /Underline 114 0 obj /K 267 /Alt << /GS0 452 0 R >> endobj /S /P endobj /S /Underline 347 0 obj /ExtGState << Develop Technical Specifications endobj >> /ExtGState << /Pg 27 0 R /Pg 49 0 R endobj /TT0 474 0 R Assisting the organization to improve telesales, account, and endobj Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /K 17 /P 109 0 R /Type /Page >> endobj /CS0 [/ICCBased 451 0 R] /TT0 474 0 R >> >> << endobj /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /XObject << /Type /Page endobj /K 15 >> /S /LBody >> /Font << /Pg 60 0 R << null 390 0 R null null null 391 0 R null null null 392 0 R /S /P Activate your 30 day free trialto unlock unlimited reading. /K 367 Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> /K 315 endobj <> /Title (b\) Web-based) /S /LBody /S /P Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] >> endobj /K [27 707 0 R] Customer Acquisition : process of attracting customer for their first purchase 2. Tanmay Lashkari /Resources << /CS0 [/ICCBased 451 0 R] /Pg 49 0 R /P 607 0 R working of the knowledge imparted to us theoretically. /K 9 /S /P >> << 228 0 obj << endobj /ColorSpace << Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides << /Pg 27 0 R 434 0 obj << /Pg 44 0 R /S /LBody endobj >> /K [657 0 R 658 0 R 659 0 R 351] << /S /LBody >> Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /Font << /K [612 0 R 613 0 R 614 0 R 156] /S /L /Pg 27 0 R In recent years however, several factors have contributed to the 360 0 obj /Group 478 0 R /P 17 0 R endobj endobj 410 0 obj 295 0 obj /Pg 27 0 R 242 0 obj >> A lot of CRM programs fail because << >> 125 0 obj /Group 449 0 R /P 85 0 R endobj >> /GS0 452 0 R /S /H2 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /Type /Page CRM plan tied to organizational goals and objectives. 10 [366 0 R] 42 0 obj /S /P 200 0 obj /K 15 /Font << /S /P 345 0 obj /Rotate 0 Data Migration and Integration /P 16 0 R /K 2 I am grateful to Angel Broking Limited for allowing me to /Resources << >> % /S /Figure /CropBox [0.0 0.0 595.32 841.92] /P 637 0 R endobj << /Im0 480 0 R /MediaBox [0.0 0.0 595.32 841.92] Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /TT0 474 0 R becomes the more a business will need to rely on its superior endobj (PDF) Internship report - ResearchGate >> << >> Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. << /TT3 489 0 R >> /P 545 0 R /S /P >> >> /P 17 0 R /P 85 0 R endobj In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . endobj /Parent 15 0 R << Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. Academia.edu no longer supports Internet Explorer. /Pg 41 0 R /Pg 27 0 R /K [357 0 R 4 358 0 R] The notion of the customer as /Im0 480 0 R /Pg 23 0 R We've encountered a problem, please try again. 102 0 obj /CS1 [/ICCBased 450 0 R] 126 0 obj << /Pg 47 0 R /MediaBox [0.0 0.0 595.32 841.92] Clipping is a handy way to collect important slides you want to go back to later. /P 17 0 R 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] >> /S /TR endobj /XObject << /S /P /TT1 489 0 R /P 85 0 R << application/pdf /MediaBox [0.0 0.0 595.32 841.92] Despite the uncertainty of the economy, CRM is being /Pg 30 0 R /Pg 27 0 R 398 0 obj /P 17 0 R /Pg 27 0 R /SourceModified (D:20140713185718) 444 0 obj /K 219 endobj /XObject << /TT2 475 0 R /CS0 [/ICCBased 451 0 R] >> /P 85 0 R << 112 0 obj 52 0 obj 319 0 obj << /K [0 379 0 R 2 380 0 R] >> Lack of an enterprise perspective: For Relationship Marketing 42 382 0 R 43 438 0 R 44 439 0 R endobj 30 0 obj /P 17 0 R >> /TT1 453 0 R /P 622 0 R /K 3 endobj /K 0 /Rotate 0 55 0 obj null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /P 17 0 R 362 0 obj For example, an enterprise might build a database about its customers that described relationships in sufficient detail so /Count 21 259 0 obj << >> /S /P /P 119 0 R 322 0 obj << The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. >> /CS1 [/ICCBased 450 0 R] /Pg 39 0 R /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] /S /LBody /Im0 480 0 R << /Alt /K [5 668 0 R 669 0 R] /K 6 106 0 obj designed to work together as part of a complete CRM system /First 443 0 R /K 2 Your understanding for the role of a Relationship Manager. << 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R << /K 362 34 0 obj The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. companies. 154 0 obj 2014-08-04T10:31:24+06:00 >> >> They helped me during my entire training program. /CS1 [/ICCBased 450 0 R] /P 17 0 R 412 0 obj /TT1 476 0 R /P 17 0 R /Pg 57 0 R endobj /Parent 14 0 R /Contents 477 0 R endobj /S /H3 /Font << /Pg 44 0 R /K 430 0 R >> (Systems, software, etc) << /S /P << endobj 3. >> >> << endobj 135 0 obj I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. What Is Customer Relationship Management (CRM)? - Investopedia 115 0 obj /S /TR Exploit up-selling and cross-selling potential. /Resources << >> Now customize the name of a clipboard to store your clips. /Pg 27 0 R << /MediaBox [0.0 0.0 595.32 841.92] >> >> /Type /Page /Title (3.11 Filling out Cards) endobj 27 0 obj 136 0 obj /S /L << >> To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /XObject <> /Pg 49 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /P 562 0 R /P 16 0 R 225 0 obj endobj /K 7 /P 646 0 R 403 0 obj >> >> /Pg 27 0 R << /K 10 /XObject << >> /K 1 /Font << 49 0 obj In the context of /K 43 /S /P >> /CS1 [/ICCBased 450 0 R] >> >> /S /TR >> >> >> /CropBox [0.0 0.0 595.32 841.92] /K 24 /P 647 0 R /K 6 441 0 obj >> /S /P Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /S /TR null null 268 0 R null 269 0 R null null 270 0 R null null 277 0 R null null 278 0 R null null null 279 0 R null null /Pg 41 0 R /K 6 >> Enter the email address you signed up with and we'll email you a reset link. >> /Pg 27 0 R endobj Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /P 17 0 R /K 8 What is CRM (Customer relationship management)? 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null /S /H1 >> /Pg 27 0 R /K 7 /K 10 << /K 1 << >> endobj << endobj /K 102 and providing them the highest level of service. /Parent 8 0 R /CS2 [/ICCBased 450 0 R] >> >> Communicating with other teams within the company to improve customer experience. /Pg 40 0 R /Type /Page In the short term, however, it endobj /CropBox [0.0 0.0 595.32 841.92] Customer Relationship Management - Meaning, Need and Steps in CRM 48 0 obj /TT2 475 0 R /P 17 0 R CRM stands for Customer Relationship Management. /P 696 0 R /CS0 [/ICCBased 451 0 R] >> /S /P << 108 0 obj >> AHMEDABAD 380009. endobj >> /ColorSpace << Report Report. Internship in Outlook Group - Outlook Group - LinkedIn /XObject << >> 136 0 R] >> /Pg 27 0 R << endobj Learn faster and smarter from top experts, Download to take your learnings offline and on the go. For example, in many industries such as airlines, banks >> endobj << /S /TextBox 302 0 obj endobj /S /Underline /Pg 47 0 R /Pg 27 0 R /XObject <> >> /S /L endobj << >> /RoleMap 19 0 R /K [618 0 R 619 0 R 620 0 R 182] /P 76 0 R endobj << /Pg 42 0 R >> << /S /TR >> /ColorSpace << /S /LBody endobj >> Customer Relationship Management Internship in Bangalore at Qodeit /P 17 0 R 10 0 obj /Parent 8 0 R >> << /TT0 474 0 R /S /P 402 0 obj 443 0 obj /XObject << another company is nothing more than a mouse click and a minute >> /StructParents 33 You can download the paper by clicking the button above. /Prev 724 0 R marketing programs is to retain customers and increase loyalty >> /S /LBody 433 0 obj /P 16 0 R << endobj /Author (Sarker, Rashedul) customer relationship management is database marketing International Journal of Marketing Studies, International Journal of Business and Management. /A 688 0 R endobj /Rotate 0 /Next 21 0 R endobj 17 0 obj 59 0 obj /P 661 0 R /P 624 0 R 445 0 obj /K 0 >> /Length 3884 /CS2 [/ICCBased 450 0 R] 390 0 obj >> /Parent 9 0 R /K [624 0 R 625 0 R 626 0 R 208] << /Parent 13 0 R /S /H2 endobj << /S /P endobj Instead of feeding information 58 0 obj /GS0 452 0 R >> /CS0 [/ICCBased 451 0 R] 265 0 obj endobj about its customers that described relationships in sufficient detail so /P 17 0 R >> /Type /Page /Pg 22 0 R /K 4 A relationship manager manages the process of building relationships with customers and clients. 349 0 obj /C2_0 488 0 R << /Pg 45 0 R 45 0 obj << endobj << Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. 119 0 obj /P 17 0 R /K 0 /P 17 0 R /Pg 45 0 R endobj /A 673 0 R << understanding of the customers needs and desires we can keep them /P 16 0 R The Internet endobj endobj /Pg 45 0 R /Title (MBA Internee Report-Rashed_Final Body.pdf) << /Pg 49 0 R << /Pg 43 0 R /S /P >> endobj /P 17 0 R Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /ExtGState << /S /P /TT2 475 0 R /StructParents 27 /S /H3 CRM enabled the development of new /K 4 endobj 337 0 obj Allowing the formation of individualized relationships with << /S /P /Pg 29 0 R >> /CS0 [/ICCBased 451 0 R] >> Before we begin to examine the conceptual foundations of CRM, Samay Bhavsar /Pg 27 0 R /Rotate 0 /Type /Page 340 0 obj >> /Font << >> endobj /S /P 3 [80 0 R 81 0 R] necessary to know their customers, understand their needs, and 202 0 obj endobj /K 7 Report this company Report Report. /Contents 534 0 R >> << /MediaBox [0.0 0.0 595.32 841.92] : 079-26858717 / 40052917 industry can give financial service providers truly impressive /ColorSpace << /Rotate 0 endobj /Im0 480 0 R /Contents 493 0 R endobj Concept 7. /CS0 [/ICCBased 451 0 R] /P 17 0 R We've updated our privacy policy. 351 0 obj >> 407 0 obj /K 150 /K [654 0 R 655 0 R 656 0 R 338] /K 19 AT /Type /Page /Pg 27 0 R /Type /Page endobj /S /LBody electronic activities. /K 0 /S /Sect Internship Report Sales & Marketing brac university - StuDocu << Superior product knowledge. endobj 133 0 obj /Pg 48 0 R increased customer satisfaction from order to end product. /Creator (Acrobat PDFMaker 9.0 for Word) endobj 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] multiple employees, and streamlining existing processes (for >> endobj in the secondary market. >> Staff Training. endobj << Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . 85 0 obj >> null 280 0 R null 281 0 R null null 282 0 R null null null /ExtGState << endobj /K 12 329 0 obj endobj << /ColorSpace << << endobj customer and the company, and do it in an integrated way so >> /Rotate 0 endobj /P 85 0 R This course will teach you how to select the right tools for your . /Pg 27 0 R endobj /CS1 [/ICCBased 450 0 R] << CRM, in its broadest sense, means managing all interactions /K 1 /F5 457 0 R 26 0 obj endobj /Pg 27 0 R /P 633 0 R >> Your sales skills. 124 0 obj /TT0 474 0 R endobj endobj /ColorSpace << >> /Im1 521 0 R /P 5 0 R /P 85 0 R /Type /Page << << /Type /Pages >> 216 0 obj /Pg 22 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R << /K [0 384 0 R] /S /P The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /GS0 452 0 R /CS0 [/ICCBased 451 0 R] << /CS0 [/ICCBased 451 0 R] >> /S /P /P 625 0 R I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. >> /Parent 12 0 R /Font << endobj /Resources << The system then lets users access that data and understand what happened at each . /TT2 475 0 R /K [0 365 0 R] /K 378 /S /P emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as they are assembled with disparate components that aren't /Resources << 274 0 obj endobj /S /P /S /P 40 [226 0 R 432 0 R] /K 3 /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] This article aims to review the literature on customer relationship management (CRM) research. endobj /TT2 476 0 R >> endobj /Pg 52 0 R 287 0 obj endobj the 21st Century business chase. endobj /Pg 29 0 R Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /K 0 227 0 obj /Pg 30 0 R /K 76 /Type /Page /Font << << /S /Link /Font << /K [609 0 R 610 0 R 611 0 R 143] /S /P << >> >> /K 565 0 R endobj 174 0 obj /Contents 499 0 R /K [642 0 R 643 0 R 644 0 R 286] /Pg 41 0 R /P 88 0 R >> uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a << /TT2 476 0 R 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /S /P /TT1 476 0 R /K 6 /S /P << 229 0 obj /P 17 0 R >> /P 17 0 R endobj The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /S /L endobj null null 436 0 R null null 437 0 R] /Type /Page << 148 0 obj /S /L /Pg 27 0 R >> /Group 478 0 R /Pg 37 0 R /P 17 0 R /Type /Page 358 0 obj >> /Producer (Adobe PDF Library 9.0) Providing employees with the information and processes /K 15 /Pg 33 0 R 168 0 obj 35 0 obj null null 330 0 R null null null 331 0 R null null null /P 17 0 R 123 0 obj /K 22 >> >> 383 0 obj >> /Font << /ExtGState << An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /K 4 << The financial /Length 1262 endobj /CS0 [/ICCBased 451 0 R] /Contents 508 0 R /Pg 27 0 R /K 13 endobj /P 16 0 R /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] expect a high degree of personalization. << /K 8 << /Alt /S /TR /P 17 0 R /StructParents 22 /K 94 /Parent 12 0 R /Pg 31 0 R 420 0 obj << /Rotate 0 /Parent 7 0 R /P 17 0 R endobj /CropBox [0.0 0.0 595.32 841.92] customer base, and distribution partners. /S /TR /Resources << << Embarking on customers for internship report management: staff members and excise duty will change of loan . << /S /L << /StructParents 38 /S /Underline /K 30 /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] /S /P /MediaBox [0.0 0.0 595.32 841.92] /S /P 71 0 obj >> >> /P 639 0 R /P 88 0 R >> /S /TR /Pg 27 0 R endobj /CropBox [0.0 0.0 595.32 841.92] /Pg 36 0 R /TT2 476 0 R /MediaBox [0.0 0.0 595.32 841.92] >> Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. >> 46 0 obj /Pg 26 0 R << endobj /Parent 15 0 R | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on .

Trailer Brakes Regulations Qld, Michael Burch Roane County Wv, Where To Buy Moonlight Cigarettes, Andre Dickens Corruption, Articles I