the service isn't performing as well as it should and we have told the service how it must improve. Any prescribed tablets and medication that you usually take at home. Let's make care better together. Staff had an understanding of what informed consent entailed. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. Ward and departmental safety thermometer results showed improvements across the service. / 50.7864829; 0.2697638. Map and contact details. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. They will help you evaluate transportation services for your patient/client to . Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. We interviewed leaders to gain insight into the trusts leadership and governance model of the service. We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. Practice changed where required improvements were identified. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. There was a high vacancy rate of 12% for surgical nursing staff and the service was highly reliant on bank and agency staff for both nursing and medical staffing. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). 1 - 20 of 32 Intermediate /after hospital care services in Eastbourne. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. 0300 131 4500, Provided and run by: Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. Records for patients with mental health needs required improvement to assure us of patient safety. AAA Team Home . We reviewed 3 sets of patient care records. Let us know. Admissions. People could access the service when they needed it. Our rating of the service was good. The service controlled infection risk well. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Call us today, 24/7, for a free, confidential assessment. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. The service did not keep their risk register updated. They understood and managed the priorities and issues the service faced. HE 88 Eastbourne Group Hospital Management Committee (Downside Hospital, Gildridge Sanatorium, the Leaf Hospital, the Maternity Home, Princess Alice Hospital, St Mary's Hospital): Group Medical Executive Committee, ad hoc Ophthalmology Committee, Intensive Therapy Unit . They are standing by 24 hours a day, 7 days a week to take your call. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. Our rating of this service improved. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. 5. . We'd like to use additional cookies to remember your settings and understand how you use our services. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. the service is performing well and meeting our expectations. We place some essential cookies on your device to make this website work. Apply to Nhs Trust Hospital jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. There had been times when these staff were not specialist trained in paediatric care. Please give these to a nurse. Staff kept detailed records of children and young peoples care and treatment. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. Recruitment continued to provide challenges and whilst the trust had taken many steps to address this, the problem of recruiting sufficient permanent staff continued. Call us today, 24/7, for a free, confidential assessment . Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. Staff felt able to raise concerns, report near misses and report incidents. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. (877) 870-7012 to begin the admissions process. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. The service only employed one play specialist to work cross-site. Leaders understood the challenges to quality and sustainability, and were taking action to address them. We also looked at a wide range of documents including standard operating procedures, meeting minutes, risk assessments and recently reported incidents. Mental health services were provided by another trust. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Patients and relatives told us that they were treated with dignity and compassion. They had received training in the Mental Capacity Act 2005 and knew how this impacted on their work. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. Prev 1 2 Next . There were 735 mixed sex breaches on surgical wards at EDGH during a 12-month period. TN40 2DZ, In Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. When things went wrong, staff apologised and gave patients honest information and suitable support. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. Equipment checks were now given a higher priority. Records were clear, up-to-date, stored securely and easily available to all staff providing care. 27 January 2017. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 Signposting was not dementia friendly and did not accommodate visual deficit needs. 0300 131 4500, Bexhill Hospital The nursing staffing levels had improved since our previous inspection visit in September 2014. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. Have you found an error with this catalogue description? The service took account of children and young peoples individual needs and made it easy for people to give feedback. Demand for mental health services far outstripped capacity. Hospitals. Each report covers findings for one service across multiple locations. We don't rate every type of service. Staff were clear about their roles and accountabilities. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. We visited the telephone triage area and the community midwives office. Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. Explore Your Treatment Options : You . Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Infection prevention and control measures had improved since our previous inspection. There were times still when patient records were not available for pre-assessment clinics and consultations. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The senior team demonstrated a significant focus on improving sepsis screening and treatment. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. Please visit our Insurances Accepted page to learn more. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. Clinical outcomes were monitored and were similar to units of similar size. They were visible and approachable in the service for patients and staff. It is a general medical and surgical facility. Staff delivered patient care in line with evidence based care and best practice guidance. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD 25 January 2023. There's no need for the service to take further action. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Provide SDEC services at least 12 hours a day, 7 days a week. Each report covers findings for one service across multiple locations, In Conquest Hospital Acute Admissions Unit - Level 3. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. ACTs provide high quality and appropriate care and liaise with STAR . 877.870.7012. Managers investigated incidents and shared lessons learned with the whole team and the wider service. Some aspects of service planning were expanding to meet increased patient demand. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. Budding medics have a doctor overseeing them, with workshops, hospital practice and work . The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Patients and relatives we spoke with gave positive feedback about the care they received on the unit. This was our first inspection of the Eastbourne midwife unit. People were respected and valued as individuals. They provided emotional support to children and young people, families and carers. Any other browser may experience partial or no support. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. Leaders supported staff to develop their skills and motivated them to succeed. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS The service provided mandatory training in key skills to all staff and made sure everyone completed it. In most wards there is a bedside television, radio and telephone system called Hospedia. Only one new person was admitted yesterday. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. Where healing starts andthe road to recovery begins. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. there are some services which we cant rate, while some might be under appeal from the provider. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. They managed medicines well. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. 192.com Business Directory - your top resource for finding Hospitals listings . Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. Operated by Southern Service and Stagecoach South East, the . The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. 0300 131 4500, Bexhill Hospital The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. Meals times are scheduled at varying times, depending on your unit, during the following time blocks: Breakfast: 7:00 a.m. - 9:00 a.m. . Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published Browser Support Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Trust audits taking place were adult asthma, dementia, diabetes foot care, end of life care, falls, Parkinsons disease action, pulmonary rehabilitation, and cardiology and staff were aware of audits taking place. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. . of hospital observation status and an admissions process that is transparent and administratively simple. There were clinical side rooms and a community midwifery hub. The service managed safety incidents well and learned lessons from them. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. Over 98% of surgical patients would recommend the hospital. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Four closures were due to lack of medical and nursing staff at Friston and six of these closures were due to insufficient paediatric nursing staff/skill mix of staff at the Conquest Hospital site to care for two patients with mental health issues needing one to one care whilst on the ward. The intensive care service used procedures to ensure that patients received safe and effective care. This included greater emphasis on evidence-based practice and training. If you provide contact details, we will be in touch about your request within 10 working days. Third party children and adolescent mental health services did not accept assessments after 3pm. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. Eastbourne District General Hospital. We rated it as good because: Published Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. When is meal time and what food can I bring into the hospital? We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. Where individuals needed support this was provided. Visiting times: 2.00pm - 8.00pm. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. You will have a small locker next to your bed or chair for your personal possessions. Acute Admissions Limited Headquarters. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. The service made it easy for people to give feedback. Moving patients at night is only done in an emergency. Inadequate Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. Theatres staffing met the recommendations of the AfPP and ward level planned nursing staffing versus actual staffing was usually met, albeit with temporary staff. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. 05 November to 12 December 2019 During a routine inspection. The board above your bed will state your name, the consultant leading your care and your named nurse. Leaders and staff understood and knew how to apply them and monitor progress. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. A robust governance system was being introduced. We support protected meal times. We rated it as good because: Published However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . We will involve you and, with your consent, your family, carers or friends as appropriate. Building: Acute Admissions Unit. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. The service did not have a major incident policy for the mortuary, although they had started work to produce this. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. BN25 1DH, In No rating/under appeal/rating suspended To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. Hospedia gives you access to many television and radio stations and a dedicated telephone number. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. Facilities in the department included a dedicated area for patients with mental health needs and for children. Overview. Bexhill-on-sea, Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. Staff recognised and reported incidents and near misses. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Systems and processes were in place to assess, monitor and manage risks to patients. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. Kings Drive, Eastbourne, East Sussex, BN21 2UD Strong clear leadership seen, staff felt well managed and well led. Staff knew where to access support and information. We accept all major insurances as well as Medicare and all AHCCCS plans.

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