Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. . This Agreement shall be governed by and interpreted in accordance with the Swiss laws. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. I bought tickets for Rammstein before the pandemic and they would not refund me. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. You should typically get a refund for the ticket and any fees or service charges within 30 days. Including any such items constitutes a material breach of these terms and conditions. Required fields are marked *. Additional information can be found in our FAQs and on the ticket details pages. Suggested Article: Verizon Wireless SMS Refund Settlement Details. Hombres G Concert Tickets. Many event managers have already committed to providing refunds for cancelled events. . If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Generally; My event is cancelled or postponed - What do I do? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. the price it is sold for on the primary market). No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. If an event is moved and you cannot make the rearranged date, you should be entitled to . viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Join The National Math and Science Initiative Class Action, Today! Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Carnaval Barranquilla Tickets. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Ha*Ash Concert Tickets. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Answer (1 of 3): Viagogo runs prudent customer care operations. Instead, it sat on your $2,031. To sell tickets, a Seller lists the tickets in the Site database. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. We cannot commit to next year, Taylor said. 6.1 No Warranty. 6.2 Waiver of Consequential Damages; Liability Limit. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Such notice shall be deemed given one business day after the email is sent. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Welcome to viagogo's online ticket exchange (the "Site"). Jay Chou Concert Tickets. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. 6.5 Tax Indemnity. What is the viagogo complaint handling process? Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Your email address will not be published. 4. Chris Brown Tickets. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Leave us a message by clicking the Contact Us button. Received Refund in full for cancelled concert. Best regards, Viagogo team. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. In the case of refunds, we appreciate our customers' patience while we process their request.'. I sent our ticket numbers but Opera Australia said they were not theirs. A Which? South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Not only no refund. Take a look at our advice on writing a letter before you make your claim. 2.15 viagogo Guarantee. Andr Rieu Tickets. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. Viagogo promises "a full refund" if any problem arises, while Get Me In! Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. We may also first deduct any amount you owe us from any amount we owe you. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. and that I would only receive a refund if the concert was cancelled etc. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Can Australians join in? If You do not qualify, do not use the Services. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 2.8 Notification. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Please note this does not include any Tax that may be payable on fees We are required to pay. Rufus Du Sol Tickets. 3. Carnaval Barranquilla Tickets. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? But gave me only option was to relist on their site or go to resceduled date. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo will never pay you after you sold your tickets and you can never get back your money. Ive been told a refund is coming in 10 days 4 times now. I have been researching this company and very bad negative reviews, and practices. Viagogo will keep saying they already paid you but they will never show you the proof of payment. We disagree with such restrictions and think they are not beneficial to fans. 6.7 Third Party Information. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Taylor Swift Tickets. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. We will also add Tax on our fees as applicable. When Your Event is Canceled or Postponed. 2.14 Substituted Seat Locations. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. This has reportedly been a long-standing policy of Viagogo. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Far too many 3rd parties in there. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. They did not admit to law breaching and refused to provide a refund. "If it's been canceled, chances are you're . This does not prevent us from varying these terms without reference to them. 6.10 Notices. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Viagogo had a selection of how much did you want to spend for a ticket. Apparently not. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. They did not send me my ticket information until the day before the concert. ', Beware of this fake Disney+ phishing email. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. You warrant that you are over 18 years old and have the legal capacity to make the transaction. This advice applies to England. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Top Class Actions is a legal news source At no time do We provide the Buyer's payment information to the Seller. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. If this is also unsuccessful We will not offer a refund. All redress are non-exchangeable/non-refundable.. 2.9 a) Exception to Sellers Obligation to Confirm. 1.2 Ticketing Exchange. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. This field is for validation purposes and should be left unchanged. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Gather all the information you have on the purchase. Also,directly on our website! The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. The Weeknd Concert Tickets. During this time, the Site will be temporarily unavailable. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You will need a username and password to access the Site and use the Services. Can I buy tickets that are personalised with someone else's name on them? expected to be mailed out. Please add me to this list as I am almost 100% sure I got scammed. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. One Direction Tour 2023. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. The court would need to determine which Class members would choose the voucher over a cash return as per the company. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. . 2.18 Merchant Description. 4. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Report Fraud All Rights Reserved. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Unfortunately it might take a lot of back and forth communication. 6.8 All Sales are Final. I have sent multiple proof to them that the event is indeed canceled. However during the pandemic the response times may slow down. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. You will be entitled to a full refund or a 120% voucher. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. In 2020, New Zealanders were warned about buying tickets to . In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. 4.3 Sellers Shall Not Include Promotional Material with Tickets. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Viagogo will keep saying they already paid you but they will never show you the proof of payment. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. Harry Styles Tour 2023. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. However, despite the official announcement . We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 2.10 Collecting Payment. 2. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Contact & review Viagogo - rated #0 in Entertainment . Estereo Picnic Tickets. 2.2 Registration. After realising the scam and contacting them, they made it very clear that they will not refund or . A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.

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