It seems like this code doesnt work on the new Service Portal? I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. Check out the prototype API for more details. I modified the push line to check for mandatory attribute but the reference doesnt hold up. Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? Ive also added a semicolon to the script. WARNING at line 13: Use the array literal notation []. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. So for example. This is excellent thanks so much for this. Please keep in mind that simple is generally best with ServiceNow. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Great example. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? They dont allow you to implement one single script to fix the issue. More customization options are available. Its a bit different for the asterisk indicators on Fuji and beyond. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. How can I get it to redirect back to the homepage outside of the iFrame? What is the difference between UI policy and Data policy In ServiceNow? Technically talking, both have different setup and architecture. Then you can invoke the function from any form with a single line. Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). My next question How can I make this work for Record Producers? Say if Region is Africa, my next label should say which location in Africa? var v; We recommend that you post it on the ServiceNow Community Forum. What [] I think if you replace that with item_option_new then it will work better. The alternative would have been to remove the dom reference and replace it with glide. Hey Guys I am attempting to rewrite the label if a user has itil role.. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. As explained above, the key to making this work is a display business rule. Ive tried using label_left and label_right with no success, any thoughts? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). Your question is outside the scope of this article. Theres no good way that I know of to do this. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. if(g_scratchpad.emptyVars != ){ Record . Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. What type of a field should the Record producer be? When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. Please suggest If there is any way to do this. It is not working for me.. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. In fact, its been asked here before! Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. A Catalog Item isa form used to submit information, a request, or to create a task. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . I want to display a HINT when we hover over the selected choice . Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? In Business rules can we do this? Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. The client would like the user to be able to select an Incident Category as well as an Incident . The question that Ill address in this post is different than both of those scenarios though. The post Certified Diversity Recruiters appeared first on Crossfuze. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? Unfortunately I dont know of a simple solution for that. So you can get the sys_id of the record producer very easily using cat_item.sys_id First, you should know that you can right-click any field and personalize the label for that field. . Is there something that Im missing? The IT department will contact you for further information if necessary.. In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. For example, the Label is more user-friendly and should be used in text displayed to the user. This configuration can be accomplished in a few simple steps as shown below. We will look into the following topics in this tutorial 1. producer. Any help you can provide would be greatly appreciated. This script is not working to change variable type Label. You can also view the icons within. Do you know of any gotchas with your script and view rules? You cant do this using this script. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Ive posted an update to this article. getControl('caller_id'); toggleHelp ( myVar. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. How can i perform it . } Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? Any chance someone has already figured this out? ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. For instance, say a form section is captioned A/B and it displays as such when tabbed. .. your suggestion worked perfectly! It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. When setting a value, ensure the data type of the field matches the data type of the value you enter. Thanks Harry. Records created from a record producer has empty variables values. This was just what I was looking for, thanks for sharing. }. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. How would I do that? Both of these ways are not working. Script: /***There is no dynamic way to record the record producer used so we can force it here. eval is no more evil than any other method. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. addInfoMessage( message); //Redirect the user to the homepage. When the record is submitted using a record producer, you are redirected directly to the generated record. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. The purpose of the business rule is to overcome the issue this article is about. rev2023.3.3.43278. We are noticing this in the latest version of Calgary. Question asks for Record Producer, not for record created from Record Producer hence answer is B /* Put all variable values and labels from the variable pool into an array */ What is the correct way to screw wall and ceiling drywalls? scriptCode += "g_form.setDisplay(\"variables." Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Now you know why I didnt include it in the examples :). Absolutely. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. I am not able to fetch the values for these fields in the script. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Here's how you can toggle the display of the help text for variables in your service catalog. I can see advantages to both approaches. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. The only issue I have is that it only seems to be working for admin users. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Why do small African island nations perform better than African continental nations, considering democracy and human development? This is certainly possible, but it depends on how you are including those variable values in your email. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Here is how you could set up the business rule. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. How to hide those.

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