900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Yes, the purchase confirmation can be presented with any of these devices. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. The photos of you and all your companions in a single package for you to fully enjoy your visit. Sol (PEN): Visa, Mastercard, Diners and JCB. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. Hotel Xcaret Arte is a homage to the best Mexican artist. But we purchased the photo package 2 parks & the hotel. Clear editor. Occasionally, birds would land near him and hed speak to them or laugh at them. Valet parking, a 24-hour business center, and a coffee shop are also offered. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. What are the payment methods to buy online? The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. Review tags are currently only available for English language reviews. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. "Its a great place to stay . Paid for in US $ we received the hotel photos only. Omni Boston Hotel at the Seaport. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." It was prompt and comfortable. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Lock in the lowest price from these sites. 5th Ave 10. Only adult individuals aged 18+ are allowed to drive. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Every morning, around six, I saw the same young man, about 20 years old, report to Work. How does the discounts purchasing in advance apply? No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Yes the resort is beautiful and access to the parks is great. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Months without interest, only with major participating bank cards issued in Mexico. Is there any type of refund and/or cancellation. If you visited our Parks: foto@xcaret.com The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. Do I need a driving license? - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Enjoy truly special moments of fun and relaxation with the . Youll bring back home a terrific souvenir of your visit. To replenish energy, a delicious picnic will be waiting for you. Photo Pass Xenses; Get my admission to Xenses. The experience of living Mexican art . Children from 5 to 11 pay half the price. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. . I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Hotel Xcaret Mxico. I have sent multiple difference emails requesting assistance with no response. Due to the nature of the product we offer, you always have the possibility to view the photos. The Rafts circuit is 342 yards long. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. If I dont have one, will I be allowed to drive amphibious vehicles? To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. We kind of had two check-ins, as we got there a bit early before our room was ready. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Do I have to reserve for a specific date? Yes, as long as they are in good physical shape. Months without interest, only with major participating bank cards issued in Mexico. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Is the discount for Quintana Roo residents valid throughout the year? We had a fantastic lunch and swam in both the pools and river. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. If it rains, can I cancel or change my date of visit? Doubletree Boston Andover Hotel. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Feb 5 - Feb 6. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Other small things that kind of irked me were: our toiletries never got refilled. Copyright Experiencias Xcaret Hotel S.A.P.I. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. We dont have teachers or students discounts. *Original Review Below*!!!!!! If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Get your Photo Pass and take home all the pictures of your experience at a special price. Promotion valid only on websites and Customer Service Centers. No problem! 4 star Suburban hotel. They are encoded directly from cameras with high resolution. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. 5 Blossom Street, Boston, MA, 02114. The free buses with unlimited access to the park saved us probably $1000 by itself. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. 2.- A list of the albums that are included in your package will be displayed. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. and was unfortunately put in a bed with 2 queens. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Free WiFi in public areas, a library, and express check-in are available at this hotel. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Within Mexico. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! it was just my wife and I for her birthday/anniversary. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Speed doesnt go higher than 19 mph. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Check the schedules and open hours of our attractions and shows. 2.- A list of the albums that are included in your package will be displayed. Fill out this form and one of our agents will follow up on your request. All our current promotions are here, click now. Enter the heart of the Mayan jungle. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Prices vary according to season. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Their eco-integrating design and premium amenities make them unique. Chetumal-Puerto Juarez Highway KM, Km. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Upload or insert images from URL. Mercado never disappointed and became a staple for breakfast. What is the minimum age allowed inside the park? All rights reserved. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. I will not repeat everything that has already been said. Presentation of a valid ID card at our counters is mandatory. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. He is a pool technician. How can I find out if there is a pick-up service at the hotel where I'm staying? I feel like we had no idea what our "magic wristbands" did at the resort. She didn't really explain anything. Paid for in US $ we received the hotel photos only. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). We wanted to know the best place to watch Mexico play in the World Cup, etc. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. Due to the nature of the product we offer, you always have the possibility to view the photos. If you want to check our current promotions, visit here. Depending on the operation, transfer could be in a van or luxury bus. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. We invite you to join our program of using biodegradable and chemical-free products! The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. Refund will not be granted under any circumstances in this case. It is essential to arrive 15 minutes before the time of pick-up. 3.9/5 Very Good! (01152) 55 4163 7327 Children must present official ID (passport or birth certificate copy) at the park's ticket booths. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Months without interest, only with major participating bank cards issued in Mexico. BUY THE PHOTO PASS! How can I get them? Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. You can download as many times as you need to while the code is valid. Your link has been automatically embedded. The pass is very much worth the money. Promotion valid only on websites and Customer Service Centers. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Solidaridad, Quintana Roo, Mexico. The chart reflects the cheapest Middleton hotel for each day and each star rating category. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. What should I do? FAQs; Customer Service. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). We are sorry but no. Do you have scooters on rent inside the park? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Privacy Terms. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. Everything about the hotel was excellent. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. What happens if I forgot my download code? By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Yes. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. She answered immediately and assisted with even my most insignificant requests. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Can I participate in an activity more than once? I made a habit of spending the very early mornings on my balcony in the hammock. ALL-FUN INCLUSIVE . If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. But. Paste as plain text instead, I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. The use of the Photo . You cannot paste images directly. Are the downloaded files of high quality? The staff in the restaurants and working around the pools I had no problems with; they were fantastic. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. How do I find and download the photos from the website? Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. The experiences of each Casa will open your senses to an authentic Mexican vacation. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. What happens if I forgot my download code? You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. The food is really good. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Please see our partners for more details. Pick up at the airport could not have been easier. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name.

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