Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. A police report or crime number to confirm the theft(Self-declaration not accepted). Proof that the passport has been reported to and cancelled by your Government Agency. Why is your site permanently unavailable. Voluntary relocation or where you are changing employer for a new role. They haven't responded to my emails! Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. We also ensure all reviews are published without moderation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Confirmation of failure or disruption of the public transport. What the hell is that? Links relating to the City of Sydney, and NSW in general - please read our rules before posting. She made time to help & sort out the transfer of tickets to this area. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Ive forgotten my password/My password has expired. I paid the additional cost in checkout for refundable tickets. In event of a Refund Application the English language version shall be the basis of settlement. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Travelling can be a huge expense, which is why its normal to try to score savings when you can. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Share. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. You can do anything you want if you're the only game in town. Would I ever get the tickets! Further details in the disclaimer. Please also read the General Conditions of Refund. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. There is no customer service centre you can call, just an automated voice call telling you to email. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. A doctor cannot be You or a member of Your family. Breakdown A copy of the call out note froma nationalbreakdown recovery service. No way to recover tickets. 2023 Trustpilot, Inc. All rights reserved. Send them an inquiry many times and they are not answering! This is not an insurance policy. Verification can help ensure real people write reviews about real companies. What should I do? Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. It's the result of a monopoly. Attend participate in, take part in, use, or be present at. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. i spent 2 hours online and still didn't manage to secure tickets. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. They will do anything to hide from you. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo They gave me specific number to call to move tickets. Make a report to ACCC. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. (Receipt required for Doctors note refund up to $100 or equivalent). Find out how we combat fake reviews. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Do I need any special hardware or software for print at home tickets? Sell tickets directly from your Ticketek Account. If there is a financial failure of any Transport provider. to then often have to go to their desk at the venue to follow up the issues. etc. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. What gives? ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Wife tested positive on 13th. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Anyone has experience getting refunds from them or have advice on what I should do here? If they mean no-shows, then so be it. Why should I buy from Ticketek Marketplace? To read more about Covid-19 please visit our dedicated page here. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Refunds & Exchanges Follow New articles New articles and comments. (This can normally be obtained from the transport companys website). Can I use a Ticketek gift card or voucher? Where You are the business owner or registered Director, or a member of Your family is. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Instead I was sent the PDF email after the show. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I haven't received my order confirmation email. All Theatres and productions and sporting events should seek alternative partners. I tried calling, emailing before the show, had I had a response we would have made the show. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Why even have the option of refundable tickets for an extra charge if I cant refund them? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Through Fair Trading they claimed they refunded the money to an account that was closed the year before. There is not one good review about this dodgy company. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Youmade an unsuccessful request for annual leave for the date of theBooking. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Conditions that are unpredictable and the event is more than two months in the future. If could give a minus 10 score I would. This is not an insurance policy. Ticketek wastes YOUR TIME like it doesn't matter. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. means weather where a Government Agency has issued warnings not to travel which mean. I want an refund, yet there is no way I can get it. Where the examination is being provided by a commercial business (not by an educational board). means a requirement to move address imposed on. But the thing is, they didn't. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. means cancellation or significant delay of flight(s) which. They rapidly charged my credit card, then didn't provide the tickets. Sell tickets directly from your Ticketek Account. Our integration means you can list tickets for resale directly from your Ticketek account. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Presented by: A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Youmade an unsuccessful request for annual leave for the date of theBooking. This meant that I had to sit & concert was standing room only. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Ltd. All Rights Reserved. Still waiting for my refund 6 months. Where You have not been physically examined by aDoctor prior to the date of the Booking. The office was just as bad as the ticket fees would have you believe. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Almost 90 days and still waiting for my refund back. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. I've purchased a ticket and my event is tonight! DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I have now been trying for a refund for 6 months. I couldn't return to where I was, no progress, the booking system repeated itself, etc. means the unforeseen change of the date of an examination that. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Finally got an answer from them when I contacted fair trading to help. Download the Ticketek App & add your ticket to your wallet now. 2023 ProductReview.com.au Pty. failed the examination previously and had to re-sit. is cancelled, postponed or cannot be fulfilled by the. Maisie Peters: 7:00 7:45pm Frontier Touring, Special Guests: Maisie Peters and Budjerah. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. It's about $1500 and I have no idea what to do next. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! How insensitive is that. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Can never get a refund on tickets and/or speak to someone within Ticketek. Ticketek Australia you're a pathetic poor excuse for a company. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Clunky unhelpful booking site for Mary Poppins Melbourne. We may consider other Emergency Circumstances at our discretion. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Any translation of this document from English is for assistance and information only. Fire A report from the fire service and/or police. is cancelled or postponed by the provider. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You may also wish to resell your tickets if you cannot use them. (This can normally be obtained from the transport companys website). If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Are Refundable tickets offered on Gift Voucher sales? Please also read the General Conditions of Refund. So thanks very much! For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Just upload its fucking DEATH CERTIFICATE. Hopeless website. An incident number or report from the Police or relevant traffic authority. Safe, Fast and Verified Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. What happens to my money when I buy a ticket? Voluntary relocation or where you are changing employer for a new role. Are Refundable tickets available through Ticketek Marketplace? We missed the show! I just resold a ticketek ticket on Tixel. I'd be interested whether this is something the ACCC would be interested in. Automatic Refunds Suncorp Stadium It goes against our guidelines to offer incentives for reviews. Years ago I did a few days temping at Tiketek. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. An incident number or report from the Police or relevant traffic authority. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Fuck that, what a joke of an optional extra. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Why does Ticketek Marketplace charge fees? Are there any age restrictions enforced on my event? Any temporary relocation for work must be for a period of at least 3 months. Many of us haven't booked on line since COVID started, The site is worse than I remember. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Why are there multiple listings for the same event at different prices? Attendance at business meetings and business travel. Everybody else looks like a paedo. Please comply with any stated ticket limit for this event. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Cool, just upload a goddamn police report. Buy guaranteed tickets for sold out events at a fair price. They ended up rejecting my application for a refund and closing it down entirely. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. No way to recover tickets. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I got tickets to a concert from ticketek that got cancelled of covid. What will a Marketplace ticket look like? Companies can ask for reviews via automatic invitations. I can not believe in this day and age HOW BAD this company is. Press J to jump to the feed. Simply do not try to contact them in any way shape or form.Worst customer service. Attend participate in, take part in, use, or be present at. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people.

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