All night charging leads to 15 minutes of riding. . Beeping can also indicate uneven pressure on the hoverboard sensors. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Not much help really. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. When you connect the charger to the hoverboard it will turn red to let you know it is charging. will respond to the email but the response itself is not helpful). Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. If you can not grip the top with your fingers use a pair of pliers to assist you. Looks like spring issue. - Easy fix. Always be sure to consult the . Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 0000000016 00000 n I have given up on this company doing the right thing. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Choose from Same Day Delivery, Drive Up or Order Pickup. 0000047449 00000 n Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Learn more about your GOTRAX from full overviews and specs to troubleshooting. . If your charger does not turn green when you plug it in, your problem may lie in your charger. 0000001330 00000 n You may need a replacement battery if your current one is faulty or has sustained physical damage. If it's not been used for a while, it might need charging. Post adapter arcing when plugged in. Set the line out of the way once disconnected. Install the locking hook and the two screws into the head unit. Learn more about your GOTRAX from full overviews and specs to troubleshooting. You will see the LED lights start to flash. Returned the v2 and are now trying a m360 instead /crosses fingers. There is no doubt that hoverboards are a popular and fun way to get around. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. It was the front wheel so more difficult, cost 40 for replacement. E03 - Change speed settings or gear. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Gotrax scooter not charging? From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Jan 7, 2020 I requested a refund. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. The GMAX is one of our most powerful electric scooters to date. A revolution is on the way - and Electric Scooters are leading it! Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Here is a link to find the manual for your Gotrax hoverboard. This is the best method to factory reset GOTRAX GXL V2. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Then plug your charger cable into both ends and leave it overnight. 0000003486 00000 n All electric scooter have a fuse or a circuit breaker. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. The speed of the GKS kids scooter is locked at a safe but fun 10mph. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. But some parents may balk at spending more than $100 on an electric scooter. Even if you've just ridden it, the battery may not be sufficiently charged. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) It is possible to check the voltage of your battery using a voltmeter. Roller Blades/Bikes. But when I press the throttle, nothing happens. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Store the screws and hook in a safe location for later use. Now i have error code 30! Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. 3. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Here is a link to find the manual for your Gotrax hoverboard. Find low everyday prices and buy online for delivery or in-store pick-up. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Now you are finished and ready to test your work. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. I will come back and edit the post if I experience anything that you've listed. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Pressing on button does not illuminate the display nor does the throttle have power. Need help troubleshooting a scooter issue? When it comes to hoverboards, the magic fix-all is called recalibration. E10, E11, E12 - Contact GOTRAX Customer Support. This scooter is giving a E3 Error code and the manual simply states to replace the console. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Related: Mobility Scooter Battery Losing Power Uphill Fixed. Check the fuse or circuit breaker. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Its possible the quality slipped with the V2, but they are basically the same scooter. Odometer not working. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. I've emailed support but I'm waiting. For example, only standing with one foot on your hoverboard can cause some models to beep. We appreciate you customer service and willingness to do the right thing! If the battery is fully charged, then the issue is likely with the motherboard or wiring. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Motor stutters with rapid jerking and wont go.. possible motor failure. I cant find anyone who sells them including the gotrax website, acisneros0873 - I had my second issue within 17 business days of receiving the scooter. When you plug your charger into the wall, the indicator light will turn green. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. This is an internal issue and the bike should be sent back for repair. In this video we take a look inside a GoTrax G2 Scooter. Has seemingly chose to simply respond but not take action (i.e. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Of course, with any new or growing technology there are often hiccups along the way. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. As you can see here I was able to do it with my fingers. GOTRAX - F5 Electric Bike. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Recommended rider age . My GoTrax (about 5 months old) started acting weird today. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. On that same hill last week I got about 16 top speed. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If the scooter is off but still takes off, this means that the control box is damaged. Took 8 business days to fix (total of 11 calendar days). Missing tire extension - poor quality control. Did you find it helpful? Gotrax is known for adapting its electric vehicles to the needs of consumers. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. I've had mine for almost two weeks now, and have not experienced these issues. Its possible that you got a defective battery. Easy fix but annoying. Weight: 17 pounds. Entice customers to sign up for your mailing list with discounts or exclusive offers. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Of course, with any new or growing technology there are often hiccups along the way. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. To power the scooter off, press and hold the red button for 5 seconds. Fix Water Leaking From Air Conditioner. Scary at first. error: Make sure the petals are level with each other and on a flat surface. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Please Note, some electric scooters share error codes. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Resolved through warranty, in the mail. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Even if just pressing for a second - Kind of scary actually. Entice customers to sign up for your mailing list with discounts or exclusive offers. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Include an image for extra impact. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 21E, 22E, 25E, and 30E - Replace console to fix error code. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. You can recalibrate your Gotrax hoverboard by following the instructions above. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) This is a few specific actions that act as a reset for your board and can fix many common issues. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Visit our Battery Pack Load Testing Guide. Max speed: 7.5 MPH. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Watch out world! This is one of the most common problems we hear about, so it's always worth checking first. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Circuit breakers are usually on the outside of the scooter. Of course, you could also have an issue with your battery. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Gotrax has also added a longer battery life. Visit the Gotrax . Hold down the power button for 10 seconds. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. (If you see an issue, please stop and consult a technician before proceeding.). Home. These codes will pop up over your console's display when there are issues within your electric scooter. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. When it comes to hoverboards, the magic fix-all is called recalibration. Only tools required are the 4mm Allen wrench and a set of pliers. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. What did the brake pad rubbing sound like? Cruise control automatically goes on every time when riding. Grab the new battery pack and ensure that your are installing the battery pack correctly. Back wheel cover scraping tire. Reply, Took mine to the local bike shop. If the scooter works after disconnecting the brake switch then the brake switch is defective. These models of e-bike only feature an LED Display. 0000006275 00000 n Yes, you read that right. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Please contact our customer service team if you are experiencing problems or need more detailed information. If there is, youll need to buy another one and replace it. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. k 3TXK c"b0] 3:P $% Once you ensure the position is correct, gently slide the pack into the tiller. Will this problem come back? If this does not work, replace the console. New comments cannot be posted and votes cannot be cast. I was super encouraged as the handle bar looks a little different from the original version I received, better. New Safe Step Technology - Both feet must be placed on the . Expect More. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . GOTRAX - F5 Electric Bike . It sounds like a bad battery but checking the connections is the first step. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I kicked off the odometer began registering speed. First, plug in your charger and make sure that it works before continuing. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Reattach the console/head unit by sliding it back into place. . If the wheel spins only when the battery charger is plugged into the scooter then the . Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. 0000006755 00000 n When the battery is fully charged it will change from red to green. Bolts provided are rusted - poor quality control. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. This is telling you the charger is working. `f25Jz>`lf(< @%-vCN We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. We show a quick view. Turn the key or power switch on and engage the throttle all of the way. Happy to help! Repair frozen GOTRAX GXL V2. Power on your scooter and take it for a test drive. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Free standard shipping with $35 orders. GOTRAX sent me a battery and a replacement handle bar. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Contact an authorized service center for more information about replacements. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Not much help really.

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