When you report a fault, we try and assess whether therell be a charge or not. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. It could be Sky's Openreach account number, for the details that ISPs have given them. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. The re-branding exercise actually started, in a very low-key way, a few short . 10. There's more to Openreach than meets the eye. Technical support. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life What is a Fibre to the Premises (FTTP) Service Identifier? A specific time cannot be given and access must be available for the entire slot. The cookies is used to store the user consent for the cookies in the category "Necessary". The union was . Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Engineer call outs and costs | BT Business I'm wondering will there be engineers working on a saturday? That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. These cookies track visitors across websites and collect information to provide customized ads. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . I saw one at a cabinet last Sunday afternoon. Do openreach/ BT engineers work 24/7 ? If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Missed appointments. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. The application process - Apprentices - Early careers - BT The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Openreach - how long to fix a fault - Edugeek Answered 26 October 2019 You will work long hours and not get paid for them . Moving home . We need our broadband but have been told that it could take days to fix. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. 10 reasons to work for BT Openreach. and. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Is there an Openreach Engineer in the house? - Page 1 - Jobs They come across many different situations that require considerable skill and the ability to think and act quickly. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. 01-04-2021 Engineers from Openreach managed to cut our telephone line while they were working on our road. Well let you know if this happens. So, here's where it all started working as a Phone Engineer. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. business and public sector, For business and public New grading structure. How long is the appointment? (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. @bt_uk. If you cant change your appointment, chat online or call us and we'll do it for you. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Working at Openreach: 444 Reviews | Indeed.com Talk about pass the buck BT! Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Openreach is the UK's digital network business. Interview. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. . If the engineer is already working on the fault, then you won't be able to change the appointment. Youll be sent a new hub, so keep it somewhere handy. Work experience gained by working for Openreach is truly respected in its particular field by other firms. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. An engineer visit is requested, and no fault is found. 0 Ratings Ibz on @richthestag. Although I would guess your fault will probably be picked up on Monday morning. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Openreach hiring Openreach Engineer - Trainee in London, England The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Automatic compensation: What you need to know - Ofcom What is BT Openreach? Everything you need to know If installing your FTTP needs Excess Construction Charges, well let you know before starting work. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Anyone else had this? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It does not store any personal data. Jobs at Bt Openreach - Civil Poling Engineer I interviewed at Openreach (London, England) in Sep 2020. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. That's usually four or five days a week between Monday and Sunday. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Normal for Openreach is 5 days a week 7.12hours a day. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. What's the least amount of exercise we can get away with? We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. The ISP said it can take up to 72 hours. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Super helpful and knowledgeableman. Well, by fiddling around on the Internet you have found me! I have a line fault that needs to be fixed. You were left wondering if this was just a temporary fix. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Openreach field engineer at BT Review | RateMyApprenticeship Training is rushed, clothing is poor and supervisory support is weak. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. First, Openreach will send an engineer to assess how much work is needed. If you need help email your.problems@observer.co.uk. I need an engineer to come to my premises to fix a broadband fault. Your working hours Our engineers work 37.5 hours a week. BT argued that you still received a partial service. Openreach will then be in touch to arrange when they can complete the work at your premises. Openreach did not have anything to add to the BT statement. After a . 30-03-2021 "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. these comments are my own and in no way represent any company that i may or may not be linked too. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. This is how life was back then. Openreach Civil Engineer Interview Questions | Glassdoor Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. [ link to this post] I have a line fault that needs to be fixed. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! . Contact BT for help and support with your BT broadband, TV, home phone or mobile. By clicking Accept All, you consent to the use of ALL the cookies. Work programme gives an insight into life as an Openreach engineer Well remotely activate a port on the ONT. It's back to the future trying to get my BT broadband to work Come home no Internet. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. He has sturdy life goals and knows where he wants to go. To change your appointment: You can also easily change engineer appointments using the BT Business app. Your salary They will try and get you . The live chat person wasn't at all helpful and actually closed the chat without resolution. Their service has stopped working and it is not fully fixed after two full working days. Openreach trainee engineer interview - Page 30 - BT Community Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The installation takes around three hours and the Openreach engineer will need access to your property. BT SFI2 Engineer Visits - activereach Ltd. Answered: Openreach engineer didn't turn up! | Sky Community But heres a quick guide to the different installation terms we use, and the average timescales. We have a range of ways to get in touch for new and existing customers. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Now there is light at the end of the tunnel! Starting salary is poor, but you'll reach the higher rate after 3 years. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Find out more about the BT Business app and how to download it. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 30-03-2021 The Communication Workers Union (CWU),. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. The difference between the engineers was night and day. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We also use third-party cookies that help us analyze and understand how you use this website. They showed their strength but on Monday they will show their generosity. All in a day's work | 17 comments on LinkedIn For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Well arrange a convenient appointment when both you and the engineer are available. This cookie is set by GDPR Cookie Consent plugin. The fault is due to theft, loss or removal of equipment. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. All depends when your manager wants you I guess. And once you've got some experience under your belt, there should be opportunities for overtime. Solved: Invisible hole diggers - BT Community - BT Broadband We don't ask for any formal qualifications. The cookie is used to store the user consent for the cookies in the category "Performance". BT. The cookie is used to store the user consent for the cookies in the category "Other. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Response was given fairly soon after initial slection. So we have a line that works upstairs but he has broken the one we want downstairs. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Was the First Engineer who the complaint was about actually a Qube Engineer? The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . And once you've got some experience under your belt, there should be opportunities for overtime. Within 10 working days, Openreach will have completed their survey. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Ex open reach engineer here, up until 5ish years ago. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Russian minister laughed at for Ukraine war claims. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. In 1987 I began a career as a British Telecom Engineer. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Have you got the head for heights needed to train as an engineer at Do I have to pay for this visit? Please only call if you have a letter from the government saying you are high-risk. When you contacted BT, it said it had not booked that engineer and did not know about the work. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. I could not recommend working for BT Openreach at all. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Noisy faults often dont show up on a line test result. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1

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